Jewelry
Q: What materials are used in Vox Dei jewelry?
A: Vox Dei jewelry is crafted from high-quality materials, including 18k and 14k gold, sterling silver, and ethically sourced gemstones. Each piece is carefully inspected to meet our quality standards, It is your personal guardian, always by your side..
Q: How should I care for my Vox Dei jewelry?
A: To preserve the beauty of your jewelry, avoid exposure to chemicals, perfumes, and direct sunlight. Gently clean with a soft cloth after wearing, and store in a dry place, preferably in a jewelry box.
Shipping
Q: What shipping options are available?
A: Vox Dei offers standard and express shipping options. Delivery times may vary by location, typically within 4-8 business days for standard shipping and 1-3 days for express.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. International shipping fees and estimated delivery times will appear at checkout. Please note that customs duties may apply depending on the destination.
Q: How can I track my order?
A: Once your order is shipped, we’ll email a tracking number to you. You can track your order directly through the shipping provider’s website or via your account on the Vox Dei website.
Returns Policy
Q: What is the Vox Dei return policy?
A: We accept returns within 30 days of purchase for unworn items in original packaging. Personalized and custom items are non-refundable. Contact customer service to initiate a return.
Q: How do I return or exchange a product?
A: To start a return or exchange, contact our support team. After confirmation, securely pack your item and ship it back with the provided instructions.
Orders & Payment
Q: What payment methods are accepted?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For U.S. customers, financing options are available.
Q: Can I cancel or modify my order after it’s placed?
A: Orders can be modified or canceled within 24 hours. For assistance, contact customer service promptly.
Q: Will I receive an order confirmation?
A: Yes, a confirmation email will be sent upon successful purchase, including order details and an estimated delivery date.
